Refund policy

Thank you for shopping with Kara Concept!

We hope you love your purchase, but if something isn’t quite right, we’re here to help.

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, undamaged, with tags attached, and in the original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please initiate a return request with us at info@karaconcept.com. Once your return request is approved, we’ll provide detailed instructions how to proceed. Please note that returns sent back without prior authorization will not be accepted.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. Claims for damaged or defective items must be submitted within 5 days of receiving your order.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care items (such as beauty or hygiene products)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have any questions about a specific item, please reach out before making your purchase.

Return Shipping
We offer a free return option; however, in certain cases, return shipping fees may apply.

Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@karaconcept.com.