Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship within the United States only. At this time, we do not offer international shipping.

2. Do you ship to all U.S. states?

Yes. We ship to all 50 U.S. states, including Alaska and Hawaii. Shipping costs $2.99 and is free on orders over $45.

3. How long does shipping take?

Estimated delivery time for U.S. orders is 1–5 business days.
Please note that delivery times may vary slightly during holidays or due to unforeseen carrier delays.

4. How much does shipping cost?

Shipping costs $2.99 on U.S. orders and is free on orders over $45.

5. Can I track my order?

Yes. Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

6. What is your return policy?

For sanitary and safety reasons, opened, unsealed, or used cosmetics, soaps, balms, and skincare items cannot be returned or refunded under any circumstances, unless the item arrived defective or damaged in transit.

If you change your mind about a purchase, we accept returns on unopened items subject to the following criteria:

Contact Window: You must email customer support at info@karaconcept.com within 15 days of order delivery to request a Return Authorization.
Condition: The product must be completely unopened, unused, in its original protective packaging, and in resalable condition.
Return Shipping Costs: The customer is responsible for purchasing and providing their own tracked return shipping label. Original shipping fees paid at checkout are non-refundable.
Inspection & Processing: Once your return is received and inspected at our facility, an email confirmation will be sent. You will receive additional information regarding the status and next steps for your refund.

Please note: Unauthorized returns sent without prior support approval will not be processed or credited.

7. How do I start a return?

You must email customer support at info@karaconcept.com within 15 days of order delivery to request a Return Authorization.

Unauthorized returns sent without prior support approval will not be processed or credited.

8. Who pays for return shipping?

The customer is responsible for purchasing and providing their own tracked return shipping label. Original shipping fees paid at checkout are non-refundable.

9. What kinds of products can I find at Kara Concept?

Our range includes skincare, handmade soaps, body care, hair care, lip care, and other wellness and self-care products. Please check each product page for its description, size, available options, and usage details.

10. Where can I find ingredients and product directions?

Check the individual product description for supplier-provided ingredients, directions, and warnings. Ingredients and instructions vary by product. If you need more information before purchasing, email info@karaconcept.com.

11. Can I return opened skincare, soaps, or balms?

12. Can I cancel an order or change my shipping address?

Orders enter our automated fulfillment queue shortly after placement. If you need to cancel or modify shipping details, please contact us within 1 hour of placing your order. Once an order has been fulfilled or dispatched to the carrier, it cannot be canceled, and address changes cannot be applied.

13. What should I do if my order arrives damaged or broken?

You must notify us within 48 hours of delivery by emailing info@karaconcept.com.

Required Proof: Your email must include your Order Number, a brief description of the issue, and clear photographs of the damaged product AND the outer packaging/shipping label.

Claims submitted without photographic proof or submitted after the 48-hour delivery window will not be approved.

Upon verification, we will issue a Free Replacement for the damaged item.

14. What happens after my return is received?

Once your return is received and inspected at our facility, an email confirmation will be sent. You will receive additional information regarding the status and next steps for your refund.

15. What happens if my package is returned because of an incorrect address or failed delivery?

If a package is returned to us due to an incorrect address provided by the buyer or failed delivery attempts, original shipping charges will not be refunded. Re-shipping costs will be the responsibility of the customer.