Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship within the United States only. At this time, we do not offer international shipping.

2. Do you ship to all U.S. states?

Yes. We offer free shipping to all 50 U.S. states, including Alaska and Hawaii.

3. How long does shipping take?

Estimated delivery time for U.S. orders is 1–5 business days.
Please note that delivery times may vary slightly during holidays or due to unforeseen carrier delays.

4. How much does shipping cost?

Shipping is free on all U.S. orders — no minimum purchase required.

5. Can I track my order?

Yes. Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

6. What is your return policy?

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, items must be:

Unused, unworn, and undamaged
In original packaging
With tags attached
Accompanied by proof of purchase

7. How do I start a return?

To initiate a return, please email us at info@karaconcept.com.
Once your return request is approved, we will provide detailed return instructions.

Please note: Returns sent without prior authorization will not be accepted.

8. Do you offer free returns?

We offer a free return option; however, in certain cases, return shipping fees may apply. Any applicable fees will be communicated during the return approval process.

9. Are your furniture pieces fully assembled?

Assembly requirements vary by product. Some items arrive fully assembled, while others require minimal assembly. Assembly details are clearly listed on each product page.

10. What materials are used in your furniture?

Each product page includes detailed material information. We prioritize quality materials chosen for durability, functionality, and timeless design.

11. What items are not eligible for return?

The following items are non-returnable:

Sale items
Gift cards
Custom or personalized products
Perishable goods (such as food, flowers, or plants)
Personal care items (beauty or hygiene products)
Hazardous materials, flammable liquids, or gases

If you’re unsure about a specific item, please contact us before purchasing.

12. Are your pieces exclusive?

Yes. Our collections are carefully curated and selected specifically for our U.S. customers.

13. What should I do if my item arrives damaged or defective?

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 5 days of receiving your order at info@karaconcept.com, including photos of the issue. We’ll evaluate the claim and make it right.

14. How long does it take to receive my refund?

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, refunds are issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process the refund.

15. What if I haven’t received my refund yet?

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@karaconcept.com.